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Forum Discussion
Solved
Unable to update WAC720 firmware
Device is at firmware version 3.6.12, latest available is 3.8.3. When I try to upgrade to that or other earlier versions I get "Firmware upgrade has failed. Please ensure that valid entries were spe...
Glad that you are able to figure out what the issue is. Please accept this as soultion if you are satisfied.
Thanks,
Raghu
Ok, I suddenly realized my mistake. The upgrade instructions say "download ... the new firmware" and "locate the image (.tar) file." Because it is really common for browsers (especially Safari) to save .tar files with a .zip extension, without thinking I simply renamed the .zip file to .tar. Of course, that broke the upload process since the download file really is a .zip file and needs to be uncompressed first. And the instructions do actually say "download and extract" in one place, so that should have been clear enough.
Thanks for your help, and sorry for the confusion.
Glad that you are able to figure out what the issue is. Please accept this as soultion if you are satisfied.
Thanks,
Raghu
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