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Forum Discussion
WAC104 attached devices not showing
So I bought a WAC104 to replace another wireless access point that died. The problem I have is under "attached devices" it only shows one or sometimes two of the wireless devices that are connected. All wireless devices that are connected work fine, they just don't show up (no matter how many times I refresh the page). Makes it sort of useless as a management tool if it does not show the devices that are connected. Any ideas? Note: it has the latest firmware.
4 Replies
It's not a browser issue. It is an issue with some of the devices that are connected. There are several LG Android phones connected, and when more than two are connected, the wireless list of connected devices goes crazy. This is repeatable. Disconnect those phones and the list properly shows all devices. Reconnect a few and the list is messed up again. No problem connecting these phones to any other router or access point. It should be noted that these phones are all in 'developer mode', but that should not be messing with the access point. Also the phones work fine when connected, they just seem to mess with the way the access point reports them,
Let us try to perform a factory reset on your WAC104 then check if the problem will occur.
If the same problem recur, I suggest you to open a support ticket with NETGEAR Support here at anytime for further technical assistance. Kindly state what happened and the troubleshooting steps done to isolate the problem.
Regards,
DaneA
NETGEAR Community Team
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