NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Solved
WAC124 - Empty Response / Access Token Invalid / Resource Validation Error
Hi all Basically, no matter what I do, I cannot get into either of my WAC124 devices to change anything. Fortunately, right now, they are working...but if I have to change anything then I am scre...
The problem is being caused by a recent change in Two-Factor Authentication at Negear. If you turn off 2FA on your Netgear Account (I did so on the Insight app), you can access the WAC124's just as you could before. Oddly, I've had 2FA enables on my pair of WAC124's for some time without an issue. I recently needed to login to them and ran into the same issue.
PureLoneWolf are you saying you are not able to local UI but you can login via Incognito window ?
Can you share the screen shot for Access Token Invalid response?
I see these are two issues that you are facing currently. Please confirm if anything else.
Alternatively you can check by disabling two-factor authentication.
Thanks,
Raghu
Hi
Just to clarify:
Incognito is required to allow me to login via Chrome. The other browsers/devices don't have the same plugins etc all setup - So I suspect my Chrome has a plugin causing an issue there.
Without Incognito on Chrome I can't even login (Resource Validation Error)
With Incognito on Chrome (or non-incognito on other devices/browsers) I can login, verify 2FA with the code sent to my phone, but then I get the blank page with ERR_EMPTY_RESPONSE and a reload button.
If I disconnect the internet from the device and login with local admin, it works OK.
Firmware is 1.0.4.4 on both devices, I realise I didn't mention that before.
Almost forgot - I did a complete cache clear on my browser, which fixed the Access Token issue when trying to change my password.
Changing my password did not help the SSO issue however.
The problem is being caused by a recent change in Two-Factor Authentication at Negear. If you turn off 2FA on your Netgear Account (I did so on the Insight app), you can access the WAC124's just as you could before. Oddly, I've had 2FA enables on my pair of WAC124's for some time without an issue. I recently needed to login to them and ran into the same issue.
NETGEAR Academy
Boost your skills with the Netgear Academy - Get trained, certified and stay ahead with the latest Netgear technology!
Join Us!
