Forum Discussion

Tutor

Jul 09, 2020

Solved

WAC124 - Empty Response / Access Token Invalid / Resource Validation Error

Hi all Basically, no matter what I do, I cannot get into either of my WAC124 devices to change anything. Fortunately, right now, they are working...but if I have to change anything then I am scre...

Troubleshooting

Ronbo2598
Jul 14, 2020
The problem is being caused by a recent change in Two-Factor Authentication at Negear. If you turn off 2FA on your Netgear Account (I did so on the Insight app), you can access the WAC124's just as you could before. Oddly, I've had 2FA enables on my pair of WAC124's for some time without an issue. I recently needed to login to them and ran into the same issue.

PureLoneWolf

Tutor

Jul 09, 2020

Almost forgot - I did a complete cache clear on my browser, which fixed the Access Token issue when trying to change my password.

Changing my password did not help the SSO issue however.

Ronbo2598

Initiate

Jul 14, 2020

The problem is being caused by a recent change in Two-Factor Authentication at Negear. If you turn off 2FA on your Netgear Account (I did so on the Insight app), you can access the WAC124's just as you could before. Oddly, I've had 2FA enables on my pair of WAC124's for some time without an issue. I recently needed to login to them and ran into the same issue.

CarlCresswell
Initiate
Jul 14, 2020
Just wasted a lot of time trying to work out what was going on here as I had run into the same issue on my 2 APs also. 2FA is heavily pushed by Netgear for obvious reasons so it is pretty disappointing that this has been broken. When can we expect an update which fixes this problem?
- schumaku
  Guru - Experienced User
  Jul 14, 2020
  RaghuHR please - now where your community member has discovered the relation to 2FA ....
  - RaghuHR
    NETGEAR Expert
    Jul 15, 2020
    Hi CarlCresswell Ronbo2598 Could you please share the screen shot of the error message that you are seeing?
    
    Thanks,
    
    Raghu
PureLoneWolf
Tutor
Jul 15, 2020
Thanks for that - I enabled 2FA from day 1, so I hadn't considered disabling it...:)

RaghuHR Will you be able to pass the 2FA issue up the chain? The moment I disabled 2FA on my account, logging into the devices instantly worked.
It goes without saying that, in these days of data breaches and haveibeenpwned.com being necessary...2FA working correctly is most definitely an important facet of any massive organisation insisting on cloud logins for local devices...wouldn't you agree?

Many thanks