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Automan's avatar
Automan
Apprentice
Sep 24, 2017
Solved

WAC505 Locks Up And Then Reboots Saying Reason "Normal"

Hi, only had one of these for a few days to test and for the first few days it has been fine.   However, today I noted all the clients attached moaning about the access point missing and when I loo...
Troubleshooting
  • RaghuHR's avatar
    RaghuHR
    Oct 13, 2017

    Hi Ian

     

    Thanks for sharing your feedback on the special firmware that we have shared. Since you have mentioned in PM that you are not seeing the reboot on the speical firmare could you please accept this solution? We are rolloing out official firmware soon with the fix for all the customers.

     

    Feel free to reach us if you have any further questions/clarification

     

    Thanks again

    Raghu

RaghuHR's avatar
RaghuHR
NETGEAR Expert
Sep 24, 2017

Hi Ian Mitchell

 

We may need your AP configurations and detailed logs. I will PM you

 

Thanks

Raghu

 

  • Automan's avatar
    Automan
    Apprentice
    Sep 24, 2017

    Log files uploaded and it seems I can get it to crash to order copying a 3Gb file locally using 5G wifi so I have uploaded 2 more logs

     

    Even with the Wifi properties indicating a connection speed of 300Mbs on 2.4Ghz and 650Mbs on 5Ghz one never gets a file copy speed from a local server of 11Mbs (hard wired PC can copy it at 110Mbs)

     

    Wifi LAN card is a Intel AC 7260, Windows 10 64 Bit

     

    • RaghuHR's avatar
      RaghuHR
      NETGEAR Expert
      Sep 24, 2017

      Hi Ian,

       

      Thanks for sharing additional details. We will go thru the logs and update you. We need your AP configurations to compare logs that you have shared. Please do so. 

       

      Thanks

      Raghu

      • Automan's avatar
        Automan
        Apprentice
        Sep 24, 2017

        Screen dumps posted to the google drive folder, all wireless details were left at factory default

         

         

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