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ngrtrmnm's avatar
ngrtrmnm
Follower
Nov 07, 2020

wac510-pppoe mode keep getting disconnected

i have wac 510 connected to isp thru pppoe..its keep getting disconnected.it has latest firmware too.   pl see the below logs..it is India   Sat Nov 7 13:07:55 IST 2020 cloudAgent[8537]: Agent : ...
RaghuHR's avatar
RaghuHR
NETGEAR Expert
Nov 12, 2020

Hi ngrtrmnm 

 

  1. Are you facing this issue  in  Firmware v9.0.0.21 or v9.1.0.13 ?
  2. After how many days of firmware upgrade are you facing this issue ?
  3. Please download the detailed logs from monitoring page and send me via PM. Google drive you can use.
  4. Is there any change in network has happened after firmware upgrade ? 
  5. Can we look into your setup since you mentioned you are in India?

Let us know.

 

Thanks,

Raghu

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