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Forum Discussion
alfrede3
Sep 26, 2016Tutor
WAC720 Stability Issues
I have posted this issue before thinking I had a solution. Have to cycle power on both of my WAC720 access points at least once per week. We have tried different firmware versions, setting specific...
- Oct 05, 2016
Hi alfrede3,
It's great to hear that! There must be something wrong with the ensemble mode. I think it's safe to say that we can now mark the post as resolved, I'd like to suggest to you to mark the appropriate post on the thread as "Accept as Solution" so others can be confident in benefiting from the solution. The Netgear community looks forward to hearing from you and being a helpful resource in the future!
Thanks,
thcheng
Sep 27, 2016NETGEAR Expert
Hi,
What you described is definetely not what is expected. WAC720 is quite a stable product, and if you have to reboot once a week, it is definetely not a normal behavior. I don't know your network. Are you powering the AP with power adapter or PoE. If you are using a power adapter, did you use the one that is recommended to be purchased as an accessory for this AP. Note that the power adapter that normally comes with the other NETGEAR AP's are not strong enough to power the WAC720.
Our support can definetely help you.
Cheers,
Thomas
alfrede3
Sep 28, 2016Tutor
Talked to Netgear support yesterday. We pulled the AP's out of ensemble mode. So far so good.
- JohnRoSep 28, 2016NETGEAR Employee Retired
Hi alfrede3,
Let it run for about a week and see if it will be stable. We'll look forward to your update.
Thanks,
- JohnRoOct 05, 2016NETGEAR Employee Retired
Hi alfrede3,
Any updates for us?
Thanks,
- alfrede3Oct 05, 2016Tutor
As of right now no failure since turning off ensemble mode. Thank you!
- JohnRoOct 05, 2016NETGEAR Employee Retired
Hi alfrede3,
It's great to hear that! There must be something wrong with the ensemble mode. I think it's safe to say that we can now mark the post as resolved, I'd like to suggest to you to mark the appropriate post on the thread as "Accept as Solution" so others can be confident in benefiting from the solution. The Netgear community looks forward to hearing from you and being a helpful resource in the future!
Thanks,
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