Forum Discussion

Apprentice

Jun 21, 2023

Solved

WAX-615 2.4 Ghz network dissappears

I have a single WAX615 in my home that is NOT cloud managed. I have it set to reboot every morning at 7:30am to make certain it is running cleanly every day as my wife and I both work from home. ...

Pramendra
Dec 15, 2023
Hi,

From the logs shared by you, we could find some issue with "Network Integrity Check" feature. We will be improving this feature by fixing the issue in the near future.

For now, we will request to disable this feature. Same can be disabled by going to "Management-> Advanced-> General -> Network Integrity Check" tab.

Thanks!

Pramendra

RennaD

NETGEAR Moderator

Aug 01, 2023

Hello Blarn_Kranston,

Please try to update the firmware to version 10.5.0.14. This contains the fix for the issue where the AP stops broadcasting a configured SSID.

https://kb.netgear.com/000065754/WAX615-Firmware-Version-10-5-0-14

Have a lovely day,
RennaD
Netgear Team

Blarn_Kranston

Apprentice

Aug 02, 2023

Thanks RennaD. I am updating right now and will reply back when/if it happens again.

Blarn_Kranston
Apprentice
Nov 30, 2023
It took a while, but it finally happened again. The 2.4 Ghz just dissappeared. The network named AT&T is no longer visible as a broadcasted SSID.

The WAX615 is running V10.6.1.2, and I have updated firmware every time a new version comes out.

Here are the log files I downloaded before I rebooted the device.

https://www.dropbox.com/scl/fi/znbfo2g1nskg3b0swluhv/WAX615-WAX615-30-11-23_09-53-55-logs.tar.gz?rlkey=ii3edn9r6qd9flrqvtbizxzqb&dl=0

Any ideas would be much appreciated. This is frustrating when it happens during the work day and half our equipment goes offline.
- Pramendra
  NETGEAR Expert
  Dec 14, 2023
  Hi,
  
  Thanks for reporting the issue. We are taking a look at the logs and will update as soon as possible.
  
  Thanks!
  
  Pramendra Singh
  
  NETGEAR SMB Wireless Team
- Pramendra
  NETGEAR Expert
  Dec 15, 2023
  Hi,
  
  From the logs shared by you, we could find some issue with "Network Integrity Check" feature. We will be improving this feature by fixing the issue in the near future.
  
  For now, we will request to disable this feature. Same can be disabled by going to "Management-> Advanced-> General -> Network Integrity Check" tab.
  
  Thanks!
  
  Pramendra
  - plemans
    Guru - Experienced User
    Dec 15, 2023
    Pramendra Thanks for looking into that for the user!