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Forum Discussion
WAX Speeds too slow
Approximately 12 months ago, I purchased the GS108PE-300AUS as well as 4 WAX214 access points. The system as a whole works very well, however I have been experiencing very slow data rates when conne...
NETGEAR WAX Published Speed Specification lists 600MBps at 2.5GHz and 1200MBps at 5GHz.
Our Ookla Speedtest to different speed-test access points, shows a speed between the WAX and NETGEAR switch GS108PE-300AUS (firmware updated) is only 44Mbps download ans 12Mbps upload.
Please help us find a solution to this low speed problem ASAP.
Could you please let us know the model and FW version details, AP configurations, topology, connected clients details.
GS108PE-300AUS S/N 5E56175000019 Product GS108PEv3 Bootloader V2.06.03 Firmware V2.06.14EN
DHCP Enabled IP Address 192.168.20.23 Subnet mask 255.255.255.0 Gateway 192.168.20.1
Purchased 2023-01-15
WAX214 WiFi 6 AX1800 PoE Access Point Firmware is factory as no new firmware is available for this product.
Purchased 2023-01-15
Serial numbers on boxes 6K51132R00641 6K51132W00646 6K52172E0000C 6k52172L0003C
Note: We have a total of 4 WAX214's
WAX Login information: WAX214 - AX1800 WiFi 6 Dual Band PoE Wireless Access Point
Ap Name NETGEARB0CD4D Firmware Device Version 1.0 Management VLAN ID Untagged LAN Speed 1Gbps
Firmware version 2.1.1.3
device version 1.0
Last Firmware availability Check Tue Jul 2 11:14:09 STD 2024
New Firmware Version [blank]
release date [blank]
I am located on Level-3 and all this work has been done using WAX "Level-3" and that all of this time doing tests, no other traffic was possible because no other devices were connected.
After being in WAX admin Config mode and then returning to normal operation mode, the WAX suddenly began to operate at very fast speeds with download at 253.64Mbps and upload 23.41Mbps.
Furthermore, after rebooting the fast speed was maintained, so it clear that the WAX has the electronic capacity but for some reason this mostly does not happen.
Then after bringing another WAX214 online "Level-2" and then connecting to that, the speed is much faster but only at 177 download and 23.89 upload.
But after connecting back to WAX Level-3, the download speed has dropped to only 13.38Mbps (extremely slow).
Connecting back to WAX Level-2 shows the download speed fast again at 160Mbps.
Reconnecting to Level-3 shows the download speed slow at 40Mbps.
Then rebooting and reconnecting to Level-3 shows a download speed of 238Mbps.
Please note that we are located in a slightly remote area where there is no outside interference, and we are using the Australian National Broadband Network.
Please also note that the Ap Name NETGEARB0CD4D is similar to the WiFi Config name WAS214B0CD4D.
Hi PhilBest313,
Welcome to the Community!
You may also want to share the WiFi Clients specs and if the issue is being experienced in both 2.4GHz and 5GHz frequencies.
Kind regards,
BrianL
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