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Resubscribe for WAX 620
After a year my subscription has expired on the WAX 620. it isn't the easiest to find how to resubscribe. After searching, I find three prices. I chose the $79. per year as I use this at home and not at a business. It seemed to work ok accepting my credit card. I expected an almost immediate acceptance however, my Apple Card shows a $0.01 charge and is pending. Does Netgear only work Monday through Friday on charging for subscriptions? I never received an email from Netgear on the $79. charge or the $.01 charge and no activation key. Maybe the Apple Card is doing this but I never have this experience with other purchases on it. All I want to do is keep the device up to date. Anyone experiencing this?
Thank you
Harmon Hodge
HarmonHodge wrote:
I can download the firmware to my Mac but cannot I stall it on the wax 620. I also tried logging in directly to see if I could do anything but that fails.What happens when you try?
I see no suggestion in the manual that you have to have a subscription to update the firmware. Indeed, it has instructions on how to do it manually.
Visit the support pages:
Support | NETGEAR
Feed in your model number and check the documentation for your hardware.
Check the section in the manualManually download firmware and update the access point
10 Replies
HarmonHodge wrote:
All I want to do is keep the device up to date. Anyone experiencing this?
A question best asked in the area where people talk about those things.
Business Wireless - NETGEAR Communities
I will ask the moderators to move your message.
No idea where your 79 USDpa information was coming from. Find the differentiation of Insight Premium and the Insight Pro subscription here ->https://www.netgear.com/business/services/insight/
HarmonHodge wrote:
All I want to do is keep the device up to date.
I doubt if you need to subscribe to anything to do that.
Visit the support pages:
Support | NETGEAR
Feed in your model number and check the documentation for your hardware.
That page will also have any software, firmware and drivers for your device, if they exist.Firmware updates will also be there.
Thank you. I will give it a try. I use Insight. It reads updates available but will not let me access. I also have a WAX601Y with the years support. It allowed me to up date it. I really have no need for support as this is for home use. I will try the links.
Thank you
Harmon
The WAX610Y can be integrated with the Insight management, along with the WAX620, into the same location of course.
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