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Blarn_Kranston's avatar
Blarn_Kranston
Apprentice
Jun 21, 2023
Solved

WAX-615 2.4 Ghz network dissappears

I have a single WAX615 in my home that is NOT cloud managed.  I have it set to reboot every morning at 7:30am to make certain it is running cleanly every day as my wife and I both work from home. 

 

My 1st SSID on this WAX615 is for the 5Ghz & 2.4Ghz channels and it is used as my primary WiFi network. 

 

The 2nd SSID for 2.4Ghz channel only, and this WiFi network is used solely for my automated devices (lights, Alexa devices, security cameras, etc.)

 

About 3 days a week, the 2nd SSID for 2.4Ghz only dissappears.  All devices on this network are no longer connected nor controllable.  Looking at the admin portal for the WAX615 shows 0 users on the 2nd SSID, but shows no other errors I can see in the logs for any problems.  It seems like the WAX615 just stops broadcasting the signal.  

 

I am running the latest firmware (V10.4.1.7), and I have looked through the latest release notes and I don't see any mention of a bug that refers to this type of behaviour.

 

I have to reboot the AP in order to get the 2nd SSID to broadcast again.

 

Thanks in advance!

 

Any ideas what is going on?

  • Pramendra's avatar
    Pramendra
    Dec 15, 2023

    Hi,

     

    From the logs shared by you, we could find some issue with "Network Integrity Check" feature. We will be improving this feature by fixing the issue in the near future.

     

    For now, we will request to disable this feature. Same can be disabled by going to "Management-> Advanced-> General -> Network Integrity Check" tab.

     

    Thanks!

    Pramendra

10 Replies

  • plemans's avatar
    plemans
    Guru - Experienced User

    You really shouldn't need to reboot it daily. I've had an AP running constant (other than power failures) for over a year. 

    What happens if you stop the rebooting and just it run as it should? 

    • Blarn_Kranston's avatar
      Blarn_Kranston
      Apprentice

      Thanks for the quick reply.  I originally started the daily reboots because the 2.4 Ghz SSID was dropping.  I have turned it off and will see if that helps.

      • Blarn_Kranston's avatar
        Blarn_Kranston
        Apprentice

        Well, it took a few weeks, but the 2nd, 2.4 GHZ only SSID dissappeared again.  It has not been rebooted at all, as it's on a battery backup.

         

        I am at a loss on how to fix this.

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