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Forum Discussion
mazga
Sep 02, 2022Aspirant
WAX610 gets inaccessable, SSID Broadcast active but no connection after 24hours
After abou 24 hours the WAX610 gets inaccessable, i cant connect to webinterface, SSID broadcast ist still active but no connection from devices to AP AP is powered by 802.3at switch. i´ve replaced ...
JeraldM
Sep 07, 2022NETGEAR Employee Retired
Welcome to the community!
After the 24 hour period where the WAX610 becomes inaccessible, were there any events that might have caused the issue?
Just to clarify, when you mean by inaccessible, are you referring to no internet access and/or cannot access the web interface as well?
Also, if possible, please update its FW to the latest version which is v10.2.0.16 to see if that will resolve the issue, please check here for your reference.
Regards,
JeraldM
NETGEAR Community Team
mazga
Sep 08, 2022Aspirant
Thank you for your answer. I´mind that the problem occurs every 24hours maybe its 22 oder 26. inaccessable is the webinterface of the WAX610 and every wireless client cant connect, SSID broadcast is active but no connection possible. For testing i´ve setup one 5GHz SSID and the AP is stable since more than three days. I try to update to latest firmware today and disable WiFi 5Ghz.
regards
- mazgaSep 10, 2022Aspirant
After upgrade and disable of 5GHz the problem still exists, first time webinterfcae gets inaccessable and no client connection to AP after 12 hours, now I enable 5Ghz and i hope it works again as befor firmware upgrade, very disappointing
- Erwin_JongSep 19, 2022Aspirant
i have the same issues after installing firmware 10.2.0.16. around 24 hours the SSID's are still online but not any device can connect to it until the AP is restarted.
my previous firmware was probably 9.6.3.2 and did not have this issue. When the issue occurs i can reach the web interface and restart the AP so wireless clients can connect again.
- RaghuHRSep 19, 2022NETGEAR Expert
Hi Erwin_Jong mazga
Could you please save the detailed logs ( from the AP's local UI) and send it to us? You can upload the logs into any cloud storage and send me a PM to download the link. We will investigate and provide an update.
Thanks,
Raghu
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