NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Retired_Member
Jan 02, 2022WAX620 Client Isolation Broken after Firmware Upgrade
Installed WAX620, immediately upgraded firmware to 9.5.4.6. Accepting all defaults. Set SSID name and password. Then enabled Wireless Client Isolation and disabled allowing access to the AP UI. I...
Retired_Member
Jan 03, 20222 new issues surfaced when reverting back to the latest firmware.
1. I was able to connect from a wifi attached laptop to an SMB file server. I am seeing this with a mix of both IPv4 and IPv6 traffic. I am also seeing this with a mix of both Ethernet II and IEEE 802.3 ethernet headers. I would like to get a technical explanation of exactly how the client isolation works. The devices in a client isolated WLAN should only be able to ARP and send packets to the gateway router MAC, and receive packets from the gateway router MAC.
2. The Download Detailed Logs is not completing. From a Day Zero configuration, to the setting of the Client Isolation feature, the logs should have been nearly empty, yet I am not getting anything downloaded in the last 30 minutes. AP seems unresponsive upon checking.
Retired_Member
Jan 03, 2022I scrolled through the logs on the Monitoring -> Logs page. There was not much there so the Download Detailed Logs should have succeeded. One surprising item was the logs from a cloudAgent service that is "phoning home" even though I have selected local management. This is tracking my customers WAPs and will be a deal breaker if I cannot disable ALL external connections from the WAP.
Can someone show me documentation on what traffic is sent from the WAX620 to the Internet or Netgear? It is inconvenient for me to put a sniffer between the AP and the router. Enabling a true firewall to drop all traffic from the AP would be a performance killer on the network for all traffic.
Jan 3 10:56:14 cloudAgent[13958]: Agent : Sending device mode 2 acknowledgement to cloud..
Jan 3 10:56:13 cloudAgent[13958]: Agent : JSON Sending in case of registration = {"serialNo":"6LK21XXXXX","model":"WAX620","xDeviceId":"V9JA99XXXX","deviceType":"AP","fwVersion":"9.5.4.6","sendPendingCmd" : "0" ,"macAddress":"80-CC-9C-XX-XX-XX"}
Jan 3 10:56:13 cloudAgent[13958]: Agent : Device registered with xCloud
Jan 3 10:56:12 cloudAgent[13958]: Agent : Connected response 0 from xagent.
Jan 3 10:56:12 cloudAgent[13958]: X_Handler_init started
Jan 3 10:56:12 cloudAgent[13958]: Agent : Sending empty token first time
Jan 3 10:56:12 cloudAgent[13958]: Agent : Sending device mode 2 acknowledgement to cloud..
Jan 3 10:56:12 cloudAgent[13958]: Agent : Standalone INSIGHT mode API Response : 0
Jan 3 10:56:12 cloudAgent[13958]: GET MODE API Response : { "status": 0, "system": { "basicSettings": { "cloudStatus": "0" } } }
Related Content
NETGEAR Academy

Boost your skills with the Netgear Academy - Get trained, certified and stay ahead with the latest Netgear technology!
Join Us!