WAX630E connecting 2.4 instead of 5 ghz

Question

I just Bought 2 WAX630E to replace my Unifi AC wireless.&nbsp; I am having issues setting them up right off the bat.&nbsp; The main issue i see is there is no option to set a prefered band like on other system to push toward the higher frequencies.&nbsp; I tried bandwidth steering and still nothing.&nbsp; The main issue is that my devices are connecting at 2.4 ghz band instead of the 5 ghz band.&nbsp; I switch them back to the unifi and they connect right to the 5 so i know it is not the devices.&nbsp; And yes this is happening on 3 different systems.&nbsp; Any ideas why this is happening?&nbsp; I searched the setting and did full factory resets with no luck

Zzup · Answer

I found that if you disable the 6 ghz portion of the AP then the clients correctly associate with the 5 ghz instead of the 2.4 ghz. This seems to be a bug.

Basically all i had to do to fix it was turn off the 6ghz on the SSID that i was using and the AX200 wireless cards all started connecting at full speed on the 5 ghz instead of 2.4. Not sure why the 6 ghz would mater for a AX200 as they are not 6 ghz compatible but that is the solution.

schumaku · Answer

Zzup&nbsp;wrote:
I found that if you disable the 6 ghz portion of the AP then the clients correctly associate with the 5 ghz instead of the 2.4 ghz.&nbsp; This seems to be a bug.&nbsp;&nbsp;&nbsp;

With 6 GHz enabled WPA3 is mandatory, so previously configured clients for the same SSID and PSK might not work for other bands (without dropping the config and re-adding). Lack of insight, impossible to answer.

Zzup · Answer

A fresh client with no config would do this behavior. And when they connected to 2.4 they were connecting with WPA3.

Also i should clerify that i did not turn off the 6 ghz radio but just disabled it on that one SSID. Then i added a second SSID with just the 6 ghz. With WPA 3 enabled on both. This solved the issue for now.

Zzup · Answer

Actually after further testing it does seem to be something with WPA3.&nbsp; As I found when i turn off 6ghz it switched back to WPA2 instead when i thought it still had WPA3 like i had set.&nbsp; So further testing shows that WPA3 is pushing the connection to 2.4 vs 5 ghz.&nbsp; Not sure why the WPA would be doing that.&nbsp; Using the latest drivers on all systems and all intel ax200 or AX210 network cards.&nbsp; For now just going to run with an SSID for 2.4 and 5 on WPA2 and an SSID for WPA3 for 6 ghz.

Forum Discussion

WAX630E connecting 2.4 instead of 5 ghz

4 Replies

Related Content

WAX630e redundancy

WAX630 Guest WiFI setup

WAX630E Firmware Update Fail

wax630 web interface white screen

WAX630E Mesh / Channels etc

NETGEAR Academy

ProSupport for Business