Forum Discussion

Aspirant

Jul 01, 2016

Solved

WC9500 not sending info to RADIUS server

I have a WC9500, set up for WPA2 with RADIUS, i have the correct profile and RADIUS sever set up, i can ping the WC from the RADIUS and vis versa. however when i go to auth to the RADIUS server nothi...

Troubleshooting

BishopTinsly
Jul 26, 2016
It was a defective WC, a new one needed to be sent out to resolve.

DaneA

NETGEAR Employee Retired

Jul 04, 2016

Hi BishopTinsly,

Kindly answer the questions below:

a. Was this working fine before?

b. What is the current firmware version of the WC9500?

Regards,

DaneA

NETGEAR Community Team

BishopTinsly

Aspirant

Jul 05, 2016

It has only been set up in the way that it is now, and the WC is running Firmware version: 5.5.1.0.

BishopTinsly
Aspirant
Jul 05, 2016
I updated the the WC to the latest frimware V5.5.1.4, did not resolve the issue
- DaneA
  NETGEAR Employee Retired
  Jul 05, 2016
  Hi BishopTinsly,
  
  I think it would be best to open an online case with NETGEAR Support. Let them know about your concerns for further technical assistance.
  
  Regards,
  
  DaneA
  
  NETGEAR Community Team
- JohnRo
  NETGEAR Employee Retired
  Jul 08, 2016
  Hi BishopTinsly,
  
  We’d greatly appreciate hearing your feedback letting us know if the information we provided has helped resolve your issue or if you need further assistance.
  If your issue is now resolved we encourage you to mark the appropriate reply as the “Accepted Solution” so others can be confident in benefiting from the solution. The Netgear community looks forward to hearing from you and being a helpful resource in the future!
  
  Thanks,
- thcheng
  NETGEAR Expert
  Jul 08, 2016
  Hi,
  
  Can you check to see if you have the right shared key for the Radius server set up? Have you received feedback from NETGEAR support on your issue yet?
  
  Thanks,
  Thomas