Forum Discussion

Aspirant

Oct 12, 2017

Solved

WC7520 not sending Authentication to Radius

We have 3 Wireless controllers WC7520 and more than 30 AP's (all WNDAP360) in our environment. We configure Radius server on a server running Windows Server 2012r2 with NPS. We using WPA2 with AES encryption, we have the correct profile and RADIUS server set up however when we go to authenticate in the RADIUS server nothing happens. The worst part is there is no log incident created on the RADIUS server.

The firmware of our Wireless Controller is: 2.3.1.5_3034.

Any Advice?

thank you

Troubleshooting

Warranty & Contracts

LaxmankumarG
Oct 17, 2017
Hi,

As suggested in the section 5 of the KB article. For WC7520 controller RADIUS client must be added for each access point. For the other latest controller WC7600 you can just add the controller. But for your case you have to add all APs as clients in the RADIUS server.

5. In the next screen, specify a RADIUS client.

In the case of WC7520, a RADIUS client must be added for each access point, while in the case of WC7600 a RADIUS client must be added for the controller only. Ensure that the shared secret entered here is the same shared secret that will be entered into the wireless controller (as described later).

7 Replies

JohnC_V
NETGEAR Employee Retired
Oct 13, 2017
Hi MLO_Dukes,

Welcome to our community!

As per checking in here that you wanted this WC7520 to be working with your Radius Server. This article describes how to configure the WC7520 and WC7600 wireless controllers for RADIUS authentication with the Microsoft Windows Server.

Regards,
- MLO_Dukes
  Aspirant
  Oct 16, 2017
  Hello JohnCarloV,
  
  Thank for replyed, we already had configured the booth, Windows NPS and Netgear WC, with this configuration but still not working. Looks something is wrong and stranger as we need to configure all AP IP address as a Radius client in NPS Server to stop to show errors message like this one "A RADIUS message was received from the invalid RADIUS client IP address 10.202.162.115."
  It's not to supposed to insert just a Wireless Controller address into a NPS as a Radius client?
  
  We tested this same configuration in other AP standalone as well as tested using a Radius tool and everything works fine, so looks like the Netgear WC doesn't send an authentication request to Radius.
  Do you have any advice?
  - JohnC_V
    NETGEAR Employee Retired
    Oct 16, 2017
    MLO_Dukes,
    
    I suggest you to upgrade the firmware first of the wireless controller then reset it to factory default and reconfigure it from scratch.
    
    Regards,