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Saikiranb's avatar
Saikiranb
Tutor
Jul 15, 2016
Solved

WNDAP360 with WC7520 controller disconnects clients atleast 4 times

Hi Team,   we have WC 7520 controller and 2 WNDAP 360 Accesspoints. with firmware updated from controller. we are facing disconnection issues, almost 4-5 times a day. we have raised a ticket with n...
Solutions
Troubleshooting
  • Alexei's avatar
    Alexei
    Nov 03, 2016

    Dear Netgear team

    It s just scandalous to be on this situation.

    7 months of fight with your support.... no progress on that point

    I have 2 WC7520 with 24 Access point... and all my users want to kill me !!!!!

    So we decide to go back to Cisco System.......

    It s a shame....

JohnRo's avatar
JohnRo
NETGEAR Employee Retired
Jul 15, 2016

Hello Saikiranb, 

 

Welcome to the community!

 

I have looked up your case and it is being handled by our engineering team already. My advice is to wait for them to give you instructions before making changes. 

 

Thanks,

Saikiranb's avatar
Saikiranb
Tutor
Jul 18, 2016

Hi John,

 

it has raised with netgear support more than a Month ago and no solution yet. we have shared the logs from Accesspoints and controller many times. 

 

one thing we observerd is the disconnections happen less if we reboot the controller every 3 days.

 

no solution till now. 

  • JohnRo's avatar
    JohnRo
    NETGEAR Employee Retired
    Jul 18, 2016

    Hi Saikiramb, 

     

    It may take a little time for this issue since it might need to be replicated and get the exact situation. Hopefully, someone from the community has had a similar type of setup and can share some information. 

     

    Thanks, 

    • Saikiranb's avatar
      Saikiranb
      Tutor
      Sep 27, 2016

      It has been 5 Months now and Netgear Team has closed the case without providing any solution. the number of disconnections are increasing now it happens atlease 8-10 times a day.

       

       

      • JohnRo's avatar
        JohnRo
        NETGEAR Employee Retired
        Sep 27, 2016

        Hi Saikiranb, 

         

        Sorry for the inconvenience that you are experiencing. I have checked the case and it was closed due to inactivity, it appears that the Level 3 engineer you are working with had trouble contacting you. I saw that there was a new case opened for the issue again, please continue working with the ME team and the L3 engineering. 

         

        Thanks,

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