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Forum Discussion

zappullae's avatar
zappullae
Aspirant
Dec 20, 2016
Solved

WNDAP660 Internet Access Keeps Loosing Access

My WAP keeps loosing access to the internet and it does it quite often; 6 times an hour, all my wireless devices loose Interment access.  They all have WIFI connectivity to the WAP and maintain their...
connectivity
Troubleshooting
WNDP660
zappullae's avatar
zappullae
Aspirant
Dec 21, 2016

Thank you I will contact them.  I'm trying one thing right now.  I set the 5G chanell to auto.  It was at at chanell 11.  I will let u know in a few days.

 

JohnRo's avatar
JohnRo
NETGEAR Employee Retired
Dec 21, 2016

Hi zappullae, 

 

That was one of the suggested steps on your previous contact with support. We'll wait for your feedback. 

 

Thanks,

  • zappullae's avatar
    zappullae
    Aspirant
    Dec 22, 2016

    Unfortunately that didn't fix it.  So last night it was fine and fast.  The first connection this morning failed again.  I had to disable and reenable WIFI on the device. 

    • JohnRo's avatar
      JohnRo
      NETGEAR Employee Retired
      Dec 22, 2016

      Hi zappullae, 

       

      I looked up your record and it appears that the RMA is now in place.Let us know once you received the replacement unit. 

       

      Thanks,

      • zappullae's avatar
        zappullae
        Aspirant
        Dec 23, 2016

        So the replacement arrived and is up and running.  I took all the defaults except for the SID and PSK.  We'll see how this works.

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