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Forum Discussion
Gc510pp not connecting in insight
I just recently purchased a gc510pp and when setting it up it is not pulling any IP address. If I plug it into my xr500 and then plug my computer into the switch I can connect to internet but when I g...
jddaniels wrote:
I just recently purchased a gc510pp and when setting it up it is not pulling any IP address. If I plug it into my xr500 and then plug my computer into the switch I can connect to internet but when I go to insight it is still stuck on waiting for first connect. I have tried a different cable, resetting the switch, and tried finding the default IP address.
Is this a factor-new unit, or a pre-used device?
Something worth trying is to put a computer with an adapter into the 192.168.0.x/24 subnet, something like 192.168.0.123 255.255.255.0, and try to reach the switch on its default IP 192.168.0.239
Edit: Another point:Does the XR500 has some security configured, like issuing DHCP IP configs or Internet access to trusted/allowed MAC addresses only?
jddaniels wrote:
The switch does not show up when using the switch discovery tool either
AFAIK the GC Insight Managed Switches are not discoverable by the NSDT, indeed.
So I am able to access it that way and I found it on my network but it is pulling just a private ip address and not connecting to the cloud
I do notice that when i log into the switch it shows cloud agent disabled.
- Change the mode on the switch from local to cloud management.
Rationale: Initially the first Insight Cloud Managed switches (GC models) as well as the later added cloud manageable models (by a simple firmware update or updated model versions adding more resources) always attempted to connect to the Insight Cloud. After complaints on a "calling home" mechanism - in fact implemented for an easy start only this default was changed to local and a local management action is required for Insight discovery over the cloud.
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