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Solved
netgear insight cloud switch
I'm trying to be able to get insight cloud to connect to my devices over the internet. All i found was this https://kb.netgear.com/000062467/Which-domains-and-ports-should-I-open-on-my-firewall-for...
Mooglestiltzkin wrote:
Then in insight i click the device, and it shows communication error.
I can only assume this means that insight is unable to reach my managed switch over the internet.
The insight cloud does never establish a connection over port forwarding.
Possible reason the Insight Cloud control can't talk to the switch is because the switch failed to establish a connection -to- the Internet and the cloud. To much things blocked on your firewall outgoing?
All this works very similar to MyQNAPcloud you are used to.
The local admin password pushed from the cloud is for the local device login from your LAN, rarely required.
Welcome to Netgear Insight by the way my friend Mooglestiltzkin
Insight devices use https (TLS) to work with cloud.
are you able to ping insight.netgear.com from the VLAN where the devices are.
another common issue with devices unable to come online :
NTP is blocked. for https to work, the device should have correct time.
you can check if the time is correct from the local UI.
Incase switch got connected to insight even once, remember the local UI will get the password set from Insight.
(same as networl/location password)
as for time,
the switch uses SNTP and is configured correctly to my timezone. in the UI it says Success for time update to the netgear time server. So i assume that is correct?
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