NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Solved
netgear insight cloud switch
I'm trying to be able to get insight cloud to connect to my devices over the internet. All i found was this https://kb.netgear.com/000062467/Which-domains-and-ports-should-I-open-on-my-firewall-for...
Mooglestiltzkin wrote:
Then in insight i click the device, and it shows communication error.
I can only assume this means that insight is unable to reach my managed switch over the internet.
The insight cloud does never establish a connection over port forwarding.
Possible reason the Insight Cloud control can't talk to the switch is because the switch failed to establish a connection -to- the Internet and the cloud. To much things blocked on your firewall outgoing?
All this works very similar to MyQNAPcloud you are used to.
The local admin password pushed from the cloud is for the local device login from your LAN, rarely required.
Welcome to Netgear Insight by the way my friend Mooglestiltzkin
i am able to login to android insight to detect the managed switch on the lan to add it to my netgear network location (within insight).
After that point it says waiting for first time cloud sign in.
Then in insight i click the device, and it shows communication error.
I can only assume this means that insight is unable to reach my managed switch over the internet.
This is why i thought it was a portforwarding issue. So i tried doing so for pfsense to add port forward rule for nat to allow 443 https. rebooted router, then tested but didn't work.
so now i can only suspect it's because it's because pfsense is setup not to respond to pings from the outside? that's all i can think of right now.
Mooglestiltzkin wrote:
Then in insight i click the device, and it shows communication error.
I can only assume this means that insight is unable to reach my managed switch over the internet.
The insight cloud does never establish a connection over port forwarding.
Possible reason the Insight Cloud control can't talk to the switch is because the switch failed to establish a connection -to- the Internet and the cloud. To much things blocked on your firewall outgoing?
All this works very similar to MyQNAPcloud you are used to.
The local admin password pushed from the cloud is for the local device login from your LAN, rarely required.
Welcome to Netgear Insight by the way my friend Mooglestiltzkin
I only tried myqnapcloud but never really used it for production. not really into that due to concerns xd.
i'm just trying out insight to see how that works out of curiosity. I'm just stumped as to why it didn't work.
So no port forwarding required? hm....
I'll bring out a clean setup (an unused router. An off the shelf Asus AC68U, this should be a standard simple piece of gear with less complex settings off the bat) and see if that will work from a clean slate. Because my pfsense has too many settings configured, maybe something is interesting. I'll see if that helps.
Anyway thanks.
i found your old post
you mentioned it could also possibly be isp dns which is messing with insight from working.
So i'll try that out on the asus later and see if that fixes it or not.
NETGEAR Academy
Boost your skills with the Netgear Academy - Get trained, certified and stay ahead with the latest Netgear technology!
Join Us!
