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MiloDV's avatar
MiloDV
Aspirant
Oct 26, 2022
Solved

BR200 add device problem 'An error occurred while processing the request. Try again'

Hi all My BR200 dropped its connection to Insight yesterday. After waiting for hours for it 'waiting for connection' then 'still waiting for connection' & trying rebooting etc. etc. etc. I finally...
  • MiloDV's avatar
    MiloDV
    Oct 26, 2022

    schumaku 

    Many thanks for the advice & the caution. We had thought removing more devices from Insight might open another can of worms.
    We shall investigate the EoL. However, at this point this is starting to go beyond our knowledge base.

     

schumaku's avatar
schumaku
Guru - Experienced User
Oct 26, 2022

It's nice to know the other insight devices are able to re-register successfully - this is just a panic reaction however - please avoid - creating a lot of work and activities. Always get in touch with Netgear support in these situations, or find assistance here on the community. The assigned community admins DaneA JohnC_V Marc_V or JeraldM  can certainty help further.  Can't speak for the BRx00 or the Orbi Wi-Fi 6 Pro systems - in general all these Insight devices have nice cloud logs which could help Netgear support to troubleshoot or provide hints.

 

Wild guess is that the EoL BR500/BR200 might be "lost" on Insight however.

 

MiloDV wrote:

We had asked Netgear if the SKR30 supported VLANs & the answer was yes but not through 802.1Q.

blunt nonsense - wireless backhaul as well as the VLAN (yes) are of course dot1q based. 

 

MiloDV wrote:

As we use trunking this made the SKR30 an undesirable option, ...

 

Netgear even offered that SKR30 as a replacement unit to late BRx00 customers which complained in time about ceasing the BRx00 EoL.

MiloDV's avatar
MiloDV
Aspirant
Oct 26, 2022

schumaku 

Many thanks for the advice & the caution. We had thought removing more devices from Insight might open another can of worms.
We shall investigate the EoL. However, at this point this is starting to go beyond our knowledge base.

 

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