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Forum Discussion
Fuser
Mar 21, 2026Aspirant
Cannot purchase Insight Premium subscription credits
I have 2 acces points and a while ago i bought 1 credit and a regular subscription to see what i could do with a credit. Now that i know how everything works i want to buy a second credit for my othe...
schumaku
Mar 21, 2026Guru - Experienced User
https://my.netgear.com/support/contact.aspx
-> Wenden sie sich an unseren Support
Technischer Produktsupport -
-> [Öffnen sie einen Supportfall] _
-->> (x) Ich habe ein Abonnementdienst
Fuser
Mar 21, 2026Aspirant
Please explain to me step by step, where i can file a question via that link, i have not seen it
- BrettDMar 24, 2026NETGEAR Employee
At the bottom left you will see ' Contact Support'
- schumakuMar 24, 2026Guru - Experienced User
Dear BrettD
The suppost system is somehow broken ... done many attempt over the last few days, so in a way I have to agree with Fuser as the OP: The contact isn't possible....!!!
Open a support case (Requires an entitled product or subscription)
-> Open a support case
(x) I have a subscription service
-->> Service Option: Select [Insight]
[Chat with us]
can't, says: The chat queue is busy right now. Try again soon.
[Call Support]
Describe the issuePlease provide us with the following information. It helps to provide you with quick and personalized support.
cant submit a pre-description of the issue
Please let your IT fix these dead ends or loops of death....!
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