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Forum Discussion
Can't add ANY payment methods to account
I know this sounds crazy but I'm seeing others on the forum report the same. I CANNOT add any form of payment to my Netgear account. I have tried via web and via the Insight app. In short, I'm trying...
Dane, I don't have an open ticket. I couldn't open one since the subscription for Insight Premium expired, hence my need to buy another credit. I have purchased one from Amazon and I guess they mail it. I'd still like to figure out what's up with my account.
So, I bought the 1 Device Pack on Amazon, got the code delivered 2 days later.....and I can't complete a promo code "purchase" (with the code sent to me, because I still can't add ANY kind of payment method to my account. I even used my kids debit card and it wouldn't work!! This is really frustrating. Any ideas or am I doomed to sit on a phone call and hope someone knows what they're doing? It does shock me how poorly setup the Account Management is for Insight Premium/Pro. You should just be able to activate a code and move on...nothing to do with purchasing anything since I already did this from Amazon! Sigh. --Kirk
From what country are you located?
Kindly log into your Insight account then go to Update Profile > Edit Profile, what country is it set to?
Regards,
DaneA
NETGEAR Community Team- Sadly, United States. I even switched to another country and back and it still fails. Any way to completely delete my account and the Orbi associated with it?
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