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Forum Discussion
Can't add RN424 to insight
In my insight app, my readynas RN424 shows up as an insight manageable device. When I go through the process to add it, i get the message that it Cannot be Added, the device model is not supported ...
Hi DaneA
Thanks for the reply.
a. Is ReadyCloud enabled on your RN424? Yes it is.
b. Do you have an existing Insight account? If ever you don't havem, kindly create one. Yes already have insight account, I have 3 switches and 1 access point already added in.
I have gone through those articles and knowledge base, but still get the error that the device model is not supported by insight manager.
Thank you
Please send in your logs (See the Sending Logs link in my sig) along with some screenshots showing the problem.
We received your logs over the weekend but where are the screenshots?
Also in future please include a link to your thread in the email message body as mentioned in the instructions. This helps us to know what the email is about.
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