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Forum Discussion
Solved
Clarification Regarding Devices that Include 1 year of Insight Management
I opened a case earlier this week regarding my initial 1 yr Insight subscription that's due to expire at the end of this month but am receiving feedback that makes no sense to me. To provide some ba...
Hello,
Devices which include one-year of Insight are listed on this page:
One-year of Insight is applicable to routers of WiFi Systems only. Satellites do not join Insight directly and therefore aren't subject to credit usage.
Please send me a private message of any location where SXS80 shows as having one-year and we will review and take necessary action.
Bill,
In general, Insight management is per device, you currently have three devices (one router, two satellites) on your Insight licensing, two will expire earlier. So two need to be extended if I have it right.
Check your account -> Subscriptions https://insight.netgear.com/#/accountManagement/subScriptions for the current status.
Regards,
-Kurt
schumaku - Kurt, thanks for the feedback. I'll acknowledge I might have somehow missed that, if indeed the case. That said, the support rep also noted that If I wanted to extend my subscription, I just need to do it for my router and not the satellites. Insight Premium is reasonably priced from my perspective so I'm not concerned if I need to renew both devices but would like to get clearer feedback from Netgear before I purchase anything. I should also note that the email notice I received only referenced the router as expiring and not my satellite.
I did check my account as you suggested and it's showing my account status as active with just 1 Insight device, which I would presume is my router. If I need to renew 2 devices, why is the console only recognizing one?
Bill
No idea this minute on how the 30 days courtesy (after expiration) license does show up there - probably not.
Hello,
Devices which include one-year of Insight are listed on this page:
One-year of Insight is applicable to routers of WiFi Systems only. Satellites do not join Insight directly and therefore aren't subject to credit usage.
Please send me a private message of any location where SXS80 shows as having one-year and we will review and take necessary action.
MrJoshW - Just sent you a PM with a couple links as requested
Many thanks to MrJoshW RaghuHR and DaneA for your assistance. Feedback posted here is accurate -- Insight subscription doesn't apply to satellites / only routers. Some part of site noted otherwise but Netgear addressed that and also provided a very reasonable solution to me that I am happy with. Thank you all and happy holidays
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