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Forum Discussion
Insight - Credit Allocation Tab Missing
My account show 5 available credits but I do not see the "Credit Allocation tab in my account. I've seen reference to the prifile being incorrect, but I don't see how to change anything in my account...
Ouch. How do you assign credits to devices? Three of my devices show "Disconnected" but my account has five credits. Thank you!
Really talking of a Pro environment? The Credit Allocation goes to the Customer level, not the device level.
Disconnected must have another reason by rule of thumb. Rebooting does not bring them back online?
No, I've re-booted the WAC510's and the switches, but 3 devices stay disconnected - but not always the same 3. 3 of the 5 credits showing as available should be for the 3 disconnected devices. Before I added the last 3 WAC510 AP, all devices were fine. The issue started when I added the 3 new ones. Please see screen shots. Many thanks for your help!
That far it's correct - devices not connected to the Insight cloud account free up the licenses. Nothing to worry, not a licensing issue.
Figure out why the WAC510 don't connect reliably. Try to remove and re-add one from Insight (just in case, take one that is rarely used for this weekend).
RaghuHR your customer requires assistance.
Thank you very much. I removed and then added a device and it now says "waiting for first connect", which is what one of the other AP's have said for hours (I tried the remove / add last night)
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