Forum Discussion

Aspirant

Aug 13, 2021

Insight basic portal issue

I have a Guest SSID that works as an open network. When I turn on captive portal, that works too. When I turn on and add a Redirect URL, the redirect does not work at all. Any issue with this field? ...

DaneA

NETGEAR Employee Retired

Aug 15, 2021

tosh30,

Kindly answer the questions below:

1. Was the Redirect URL in the Insight Basic Portal working fine before?
2. Have you tried to disable then re-enable the Captive Portal? If not yet, kindly try it and check if the same problem will occur.
3. I believe you are managing the WAC540 using NETGEAR Insight. What is the current firmware version of it?

Regards,

DaneA

NETGEAR Community Team

tosh30

Aspirant

Aug 15, 2021

Dane,

Thanks for answering the call.

1. No. It is the VERY first AP that I've setup on Insight and it didn't work from the onset.

2. Yes, but didn't make it work as designed.

3. I believe the firmware is up to date (see pic)

Thanks,

Jason

tosh30
Aspirant
Aug 23, 2021
Update to this issue - after testing on multiple devices, the issue seem to be tied to Android devices only. On a Windows laptop or iPhone, after clicking Accept, the browser is redirected to the landing page. On the Android devices (specifically speaking, OnePlus OxygenOS), the WiFi connection manager opens up a proxy or embedded browser, which opens up the Netgear Accept page. The browser doesn't recognize the redirect to my setup webpage. Unsure how this is going to be resolved. Will test on more devices.
- schumaku
  Guru - Experienced User
  Aug 23, 2021
  The preferred way to overcome whatever embedded browser limitations* for small screen devices like phones is certainly the Netgear Insight App.
  
  *talking of Android devices, all the current Pixel devices (like Pixel 4, 5, 4a 5g, and 5a) render the Insight Web portal amazingly well - being on "release" Chrome (92.0.4515.159 16 Aug 2021) as well as the current Chrome Beta builds (93.0.4577.51 18 Aug 2021) as of writing. They (almost) always did so, since the Insight Beta testing. This applies to the standard Insight as well as the Insight Pro web portal, all sharing the same - the feature differences are account controlled 8-)