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Forum Discussion
Cloud portal unaccessible
Hi
The new cloud portal only uses the mobile phone number to send the verification code.
The option to use the email address isn’t available anymore.
I’m left out because the sms never worked. I need the email method.
What’s funny is that both methods are available in the iOS app.
10 Replies
My issue is related to te Insight Cloud Portal login procedure, not to the Parental controls.
The new cloud portal only uses the mobile phone number to send the verification code.
As before the update, the login is based on email address - just like the community here.
The https://insight.netgear.com login page clearly requests an email address - have not seen that a mobile number should be requested.
New added is an option to use Login with [One Time Passcode] - the action button isn't available until entering an email address.
What’s funny is that both methods are available in the iOS app.
For what's worth, the Insight App on Android devices does - perfectly in sync with the Insight Cloud Portal - requesting the email address, no mobile number.
Somehow you are mixing up the generic Netgear Account login used on the Web for many Netgear sites like https://my.netgear.com on whatever other Netgear App probably. As of writing, I cant see any of these does use the mobile number as the primary key to identify the user. Sure, for other applications or lost password purposes, Netgear offers SMS for the 2FA, but not on generally on Insight.
Not an Apple shop here, so lack of a newer iOS16.7 or newer device I can't compare. Not so fun: What I see is however that Netgear has not updated the App Store details (except of the v10 App update), screenshots and App description seems to be from the first Insight App generation time. Similar on the Google Play Store by the way. At least on the App Store it appears the icon was updated. not On neither side these details were updated updated for virtually a decade or so.
A moderator will move your thread away from the "Netgear Smart Home Parental Control" section to the more appropriate Netgear Insight area.
Regards,
-Kurt
Well, if the Cloud Portal never asks for your mobile number, it means that you stay connected or use it everyday.
In my case, after supplying email address and pw (accepted) I get a "verification" step.
Formerly I had the choice: either a code sent to my mobile (this never works) or a message sent to my email address.
The second option doesn't exist anymore. So I can't login.
No problem with iOS.
Regards
Denis
Dear Dennis,
Of course, I tend to believe what serious customer members write.
As a regular Netgear user, visiting the community, accessing my.netgear.com, accessing the Insight on the Web portal as well as from the (Android) app, often roaming between different devices and locations - it never asks me explicitly for my mobile number.
I know that some Netgear Apps do allow to select on how the 2FA is sent, the Insight portal does offer such an option e.g. in a menu like "Try another verification method". It's fixed to email.
On the Insight App (Android here), one does have to tap the biometric "Fingerprint" method - otherwise one does never show the "Try another verification method". There I can optionally select either email or SMS.
In your case - with trouble recieving emails - it's worth investigating why you apparently can't receive, or at least see in the inbox, or whatever location is used to automatically place emails sent from "NETGEAR" from mailto:donotreply@message.netgear.com
Similar the community update notifications optionally sent from mailto:no-reply@mailer.community.netgear.com
Something to reach out for your unknown email service provider.
Confusion complete?
-Kurt.
PS. I'm not a Netgear rep here.
Screen capture here (this comes after entering email & PW).
It's a simple App page titled "Verification methods" and two selections, one "SMS Message", and one with Email address.
At least this is what we still see here from Switzerland - that's the very same for several years.
Both mobile number and Email are stored along with your Netgear Account.
It's possible, Netgear IT does still work on changing and reorganising things as we're writing here.
..
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Yalla yalla. This feature allowing copy-paste of images is broken since around the beginning of 2026. Store images elsewhere, publicly accessible, a d post the link here.
No idea if the SaaS provider or Netgear with their external directory implementation is in charge. They fighting a long time (and probably still suffer) for customers accessing with dual stack IPv4/IPv6.
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