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Forum Discussion

cifellic's avatar
cifellic
Aspirant
Jul 25, 2021

Insight Cloud Portal - I am unable to disable SSID

.  The portal shows the SSID as disabled,  yet my devices see and can connect to the SSID.  The portal also shows the devices on that SSID that I have disabled.
DaneA's avatar
DaneA
NETGEAR Employee Retired
Jul 27, 2021

cifellic,

 

Was this working before?  

 

What device is being managed by NETGEAR Insight wherein you wanted the SSID to be disabled? 

 

 

Regards,

 

DaneA

NETGEAR Community Team

  • cifellic's avatar
    cifellic
    Aspirant
    Aug 07, 2021

    Yes it was working before,  I have 3 wac 510 units.  It was working before the last firmware/insight update.

    • DaneA's avatar
      DaneA
      NETGEAR Employee Retired
      Aug 09, 2021

      cifellic,

       

      cifellic wrote:

      The portal shows the SSID as disabled,  yet my devices see and can connect to the SSID.

      Since the SSID shows disabled on the Insight portal, kindly try to enable it then disable it.  Then, observe if the same problem will occur.

       

       

      Regards,

       

      DaneA
      NETGEAR Community Team 

      • cifellic's avatar
        cifellic
        Aspirant
        Aug 09, 2021
        Tried that several times. Does not work same result.

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