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Forum Discussion

cifellic's avatar
cifellic
Aspirant
Jul 25, 2021

Insight Cloud Portal - I am unable to disable SSID

.  The portal shows the SSID as disabled,  yet my devices see and can connect to the SSID.  The portal also shows the devices on that SSID that I have disabled.
DaneA's avatar
DaneA
NETGEAR Employee Retired
Jul 27, 2021

cifellic,

 

Was this working before?  

 

What device is being managed by NETGEAR Insight wherein you wanted the SSID to be disabled? 

 

 

Regards,

 

DaneA

NETGEAR Community Team

cifellic's avatar
cifellic
Aspirant
Aug 07, 2021

Yes it was working before,  I have 3 wac 510 units.  It was working before the last firmware/insight update.

  • DaneA's avatar
    DaneA
    NETGEAR Employee Retired
    Aug 09, 2021

    cifellic,

     

    cifellic wrote:

    The portal shows the SSID as disabled,  yet my devices see and can connect to the SSID.

    Since the SSID shows disabled on the Insight portal, kindly try to enable it then disable it.  Then, observe if the same problem will occur.

     

     

    Regards,

     

    DaneA
    NETGEAR Community Team 

    • cifellic's avatar
      cifellic
      Aspirant
      Aug 09, 2021
      Tried that several times. Does not work same result.
      • DaneA's avatar
        DaneA
        NETGEAR Employee Retired
        Aug 10, 2021

        cifellic,

         

        Thank you for your response.  I suggest that it would be best that you open a support ticket with NETGEAR Support here at anytime.  Kindly state your concern as wellas you may include the link to this forum thread. 

         

         

        Regards,

         

        DaneA
        NETGEAR Community Team

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