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Forum Discussion

cifellic's avatar
cifellic
Aspirant
Jul 25, 2021

Insight Cloud Portal - I am unable to disable SSID

.  The portal shows the SSID as disabled,  yet my devices see and can connect to the SSID.  The portal also shows the devices on that SSID that I have disabled.
cifellic's avatar
cifellic
Aspirant
Aug 07, 2021

Yes it was working before,  I have 3 wac 510 units.  It was working before the last firmware/insight update.

DaneA's avatar
DaneA
NETGEAR Employee Retired
Aug 09, 2021

cifellic,

 

cifellic wrote:

The portal shows the SSID as disabled,  yet my devices see and can connect to the SSID.

Since the SSID shows disabled on the Insight portal, kindly try to enable it then disable it.  Then, observe if the same problem will occur.

 

 

Regards,

 

DaneA
NETGEAR Community Team 

  • cifellic's avatar
    cifellic
    Aspirant
    Aug 09, 2021
    Tried that several times. Does not work same result.
    • DaneA's avatar
      DaneA
      NETGEAR Employee Retired
      Aug 10, 2021

      cifellic,

       

      Thank you for your response.  I suggest that it would be best that you open a support ticket with NETGEAR Support here at anytime.  Kindly state your concern as wellas you may include the link to this forum thread. 

       

       

      Regards,

       

      DaneA
      NETGEAR Community Team

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