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Solved
Insight no longer connects to devices
Hello. I am so angry right now at Netgear. I can tell you I wont buy another product from them after this user experience. I have two WAX610 devices. They have worked great for 1 year. My subscr...
Thank you for the reply. I rebooted everything in my network, router, DCHP, NAS, DNS, Etc. After everything came back up, the devices were able to connect again and all is well.
After more digging and checking some logs, it seems there might have been a DNS issue that coincidently aligned with the Insight subscription renewal. This DNS issue may have prevented the devices from making DNS lookups, and therefore, connecting to insight servers.
At any rate, the system is back online and working as I expect.
Thanks again for your reply.
EDIT: I removed the device from insight. Then it showed it as "unclaimed". I then added it again, and now it's just in a loop of "Fetching device status" and "Waiting for first connect"...
Still wont connect to insight.
Your device might not have support but your insight subscription should.
To get a hold of support for subscriptions services like Armor/Circle/insight, click on "MyNetgear" at the top.
Register an account (or login) and then the device.
From there you can start the support process.
Click on: My Support---->Contact Support---->Get help with my subscription service
Thank you for the reply. I rebooted everything in my network, router, DCHP, NAS, DNS, Etc. After everything came back up, the devices were able to connect again and all is well.
After more digging and checking some logs, it seems there might have been a DNS issue that coincidently aligned with the Insight subscription renewal. This DNS issue may have prevented the devices from making DNS lookups, and therefore, connecting to insight servers.
At any rate, the system is back online and working as I expect.
Thanks again for your reply.- Glad you got it working after do much frustration!
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