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FINITEREX's avatar
Jan 08, 2021

"Instant WiFi" and Smart TVs

Hello again Netgear :)

 

I seem to have encountered an issue affecting my LG and Samsung smart TVs (various models). The TVs (all of them on site) connect to an AP on power up, however they often associate with an AP physically distant from the TV connecting at an average/low RSSIs (e.g. one TV is 10 feet from an AP yet connects to one 2 floors up).  As with most TVs the users start streaming services almost immediately, these will then perform very slowly and "buffer" every 10-15 seconds on-going.

 

This behaviour only appears to occur when "Load Balancing" is configured to "Balance on client Rx RSSI" and "Dissassociate Sticky Clients" is enabled, AND "Instant WiFi" is configured to perform "Automatic Transmit Power Allocation" AND "Band Steering" is enabled on the SSID (yes this was fun to track down!).

 

I suspect that:

 

1. "Automatic Transmit Power Allocation" is setting the 5GHz radios to too low a power (seems to be setting all APs to half or below while leaving 2.4GHz at Full) resulting in the TVs connecting at poor RSSIs

 

2. "Load Balancing" with "Dissassociate Sticky Clients" is then forcing the TVs to disconnect from the AP to try and connect to a better RSSI AP

 

3.  The TVs, having probably not the best WiFi internals / drivers, are then just trying to associate back to the same AP and so the loop continues.

 

This is just my thoughts and to be honest I've little evidence to go on.  For now I have disabled "Load Balancing" AND "Instant WiFi" "Automatic Transmit Power Allocation" (it is still enabled for "Automatic Channel Allocation") and am monitoring to see if this resolves the problem.

 

As always; be interested in finding out what's happening here and any insight from Netgear.

 

3 Replies

  • DaneA's avatar
    DaneA
    NETGEAR Employee Retired

    FINITEREX,

     

    I suggest you to download the logs from your access point.  It would be best that the issue were captured in the logs  Kindly read pages 192-194 of the WAX610 user manual here on how to view, save, download, or clear the logs.  Then, open a support ticket with NETGEAR Support here at anytime.  Be sure to upload the logs to the support ticket for it to be analyzed.  

     

     

    Regards,

     

    DaneA

    NETGEAR Community Team

    • FINITEREX's avatar
      FINITEREX
      Guide
      I've had to log a call now as since the last two firmware updates I now have one Samsung TV that won't connect at all with WPA2 enabled on any SSID. I have a very basic SSID setup on 2.4ghz only, no fast roaming, no load balancing no nothing other than basic WPA2 Personal security.

      Support case has been open over a week and nothing has been sorted... Anyone with any ideas?
      • DaneA's avatar
        DaneA
        NETGEAR Employee Retired

        FINITEREX,

         

        I inquired to the NETGEAR Support Team and found out that your support ticket is already escalated to the higher tier of NETGEAR Support.  Kindly wait for further updates coming from the higher tier of NETGEAR Support that is handling your support ticket.

         

         

        Regards,

         

        DaneA

        NETGEAR Community Team

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