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Forum Discussion
Solved
Resource validation error when attempting to sign in to Insight
I have been unable to sign in to the Insight for about 2 weeks now. When attempting to sign in with my username and password i get "Unable to sign in. Resource validation error" with a Try Again butt...
- Kohdee, I am on Android. I am manually typing the email address.
I have found an unsatisfying solution by changing the email address associated to my account. This has allowed me to log in. It is unfortunate that the system did not support the initial address I provided, as all other Netgear services accepted it as valid.
Thank you
Hi ketchuphed
The Error issue posted by you was also reported internally.
Fix for the Issue would be rolled out in the upcoming Insight Updates.
Will keep you informed as and when the updates are available.
Appreciate your patience.
Thanks,
Salauddin
Good Afternoon,
I have updated to Insight 4.0.11 this afternoon. However, now instead of receiving a Resource Validation Error, I am being notified "Invalid Email Address" and am now unable to click the sign-in button.
This is the same email address I have used to log in to Netgear Community to send this message and the account that all of my products are registered under. (which I still have not been able to remotely manage)
As per the higher tier of NETGEAR Support, the problems logging in to Insight has been reported to the engineering team.
Regards,
DaneA
NETGEAR Community Team
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