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Forum Discussion
Solved
Resource validation error when attempting to sign in to Insight
I have been unable to sign in to the Insight for about 2 weeks now. When attempting to sign in with my username and password i get "Unable to sign in. Resource validation error" with a Try Again butt...
- Kohdee, I am on Android. I am manually typing the email address.
I have found an unsatisfying solution by changing the email address associated to my account. This has allowed me to log in. It is unfortunate that the system did not support the initial address I provided, as all other Netgear services accepted it as valid.
Thank you
Are you using iOS and do you auto complete your e-mail address using quick text? There may be a space at the end of your e-mail. Can you confirm?
- Kohdee, I am on Android. I am manually typing the email address.
I have found an unsatisfying solution by changing the email address associated to my account. This has allowed me to log in. It is unfortunate that the system did not support the initial address I provided, as all other Netgear services accepted it as valid.
Thank youCan you PM me your old e-mail so i can file a bug to get it fixed?
Did you have a + symbol?
- Yes, I was using a + in my email address. I was advised that this was not supported by the insight platform. Will pm email address.
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