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Forum Discussion

computim's avatar
computim
Luminary
Apr 08, 2021

SRX80 no connected device insights

After upgrading to the insights latest version the connected device on my SRX80 displays 0. However logging into the router locally all devices are displayed. Any thoughts?

4 Replies

  • DaneA's avatar
    DaneA
    NETGEAR Employee Retired
    Apr 18, 2021

    computim,

     

    Since the attached screenshot was from a mobile phone, does same problem also appear when you login to your NETGEAR Insight Portal? 

     

    What is the current firmware on the SXR80? 

     

     

    Regards,

     

    DaneA

    NETGEAR Community Team

    • computim's avatar
      computim
      Luminary
      Apr 18, 2021

       

      DaneA  Insights via the desktop displays the exact same info as the mobile number of clients (devices) number 0.

       

      Firmware is the latest 

      OrbiPro

      		3.2.3.100March 13, 2021

       

      • DaneA's avatar
        DaneA
        NETGEAR Employee Retired
        Apr 27, 2021

        computim,

         

        Found out from the NETGEAR Support Team that you already have an ongoing support ticket with them related to your post here.  You may want to post here the progress of your support ticket. 

         

         

        Regards,

         

        DaneA

        NETGEAR Community Team

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