Stop Premium Insight Subscription

Hi dgmw,

Good day!

To cancel your Insight Premium Subscription, you can try the following.

To cancel your Insight Premium subscription plan on the Insight Mobile app:

1. Launch the Insight mobile app.
2. Tap the menu icon.
3. Select ACCOUNT MANAGEMENT.
4. Tap Insight Subscriptions.
5. Tap Cancel Subscription.
6. Tap OK to confirm that you want to cancel.

NOTE: If you decide that you do not want to cancel your subscription, tap the X to close the confirmation dialog box.

To cancel your Insight Premium subscription plan on the Insight Cloud (Web) Portal:

1. Log in to your Insight account on the Insight Cloud Portal.
2. Select the menu icon.
3. Select ACCOUNT MANAGEMENT.
4. Click Subscriptions.
5. Click Cancel Subscription.
6. Click OK to confirm that you want to cancel.
    

NOTE: If you decide that you do not want to cancel your subscription, click the X to close the confirmation dialog box.

What kind of refund do I receive?

If you cancel an Insight Premium subscription within three days of purchase, the cancellation takes effect immediately and you receive a full refund.

If you cancel more than three days after purchasing the subscription, your subscription continues until the end of the subscription term but does not renew. You do not receive a refund.

For example, if you purchase a monthly subscription on July 12 and cancel your subscription on July 14, your subscription ends immediately and you receive a full refund. If you cancel your subscription on July 16, your subscription expires on August 11 and you do not receive a refund.

I hope this answers your question.

Kind regards,

BrianL