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Forum Discussion
GS716T EAV license availability
In Australia most retailers of GS716TAV-20000S all say it is software for the GS724T400.
If, by some amazing coincidence, they all have the same typo, and in fact what they are selling actuall...
From the product code of the EAV licenses I posted, it is clear for what switch model it is intended to be compatible. Therefore, the EAV license GS724TAV-20000S is not compatible to the GS716Tv3 (GS716T-300) and also the EAV license GS716TAV-20000S is not compatible with the GS724Tv4 (GS724T-400).
It will result to an error if you use the EAV license GS724TAV-20000S to the GS716Tv3 switch.
About your concern about the EAV license for the GS716Tv3 being out of stock, it would be best that you send an inquiry to NETGEAR Sales here.
Regards,
DaneA
NETGEAR Community Team
Thanks for your reply. You addressed one issue ie that the licenses are not cross compatible.
But you didn't address the other issue which is a big one:
ie the Australian retailers I listed above are apparaently trying to sell GS716TAV-20000S as cross compatible or there is a mistake being propogated by one of your sales reps, somehow the product title. code, description has it wrong on multiple sites. I noticed a few global re-sellers also making the same mistake. This is bad because there is no refund policy. It has to be rectified so we dont waiste our money/time.
I finally found an Australian reseller (at a higher price) that actually specifies it correctly and who has it in stock. I was concerned that the license is specific to territoy because all of the international re-sellers I tried didnt allow Australia at checkout.
edit PS: it turns out they dont have it in stock! they just didnt indicate avasilability correctly. This has been a very frustrating buyer experience. If I can get a refund I will buy from Netgear sales as you suggest. It is urgent for me and suppliers are saying it'll take weeks to come from Netgear.
I have just been told 3 weeks back order by the re-seller CNC mentioned above. They are willing to give me a refund so I can buy it from Netgear sales as you suggest, but will it take equally as long? and be more expensive?
I dont understand why a software license can be on back order and out of stock from so many retailers. What are the Netgear sales team doing to delay what is essentially a code that has to be redeamed/activated by your server anyway?
kinobi wrote:
I dont understand why a software license can be on back order and out of stock from so many retailers. What are the Netgear sales team doing to delay what is essentially a code that has to be redeamed/activated by your server anyway?
Unless there is a temporary processing problem, Netgear can generate licenses almost immediately. As these licenses are not stock items (there are no "license paks" as such to have on stock and ship when the customer does order) the hardware distribution organisation is not ideal. Netgear APAC or Australia sales should be able to provide licences for any distributor or reseller just in time. Yes, the migration from a pure hardware and box mover organisation to a software and service takes some time.
If you have no luck with the Netgear sales (should not be the customer job to reach out for them) we can try to establish the contact to the switch product management bradleyv or LaurentMa please.Thanks I contacted the sales team 5hrs ago and havent heard from them yet. The Oz retailer has given me until tomorrow (18hrs away) to request a refund. It looks like I would be able to purchase a license direct from Netgear international almost imediately, would you agree?
It seams like the Australian distributor isn't handling this well. Many re-sellers are out of stock and on back order by at least 3 weeks of a product that, as you say, should be available almost instantly. In the music software industry, all the online shops have this down pat and automated.
I'll also take a wild guess at the Australian Distributor being the reason why most of the product descriptions, like the ones I linked to above, are wroing and misleading.
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