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M4300 stack doesn’t survive hotplug after 12.0.11.10 firmware update
Hi folks I hope everyone is well. We took the opportunity of some downtime to update the firmware on our stack of 5 M4300 1G switches to the latest firmware to take advantage of all the IGMP enh...
Hi K...
Many thanks for your message, and apologies for the issue experienced.
I assume all stacked switches have been updated to 12.0.11.10?
To assist with the issue, can you navigate to the Maintenance tab and upload the Tech Support (TS file) and please send over?
This will help us understand the issue.
The steps are located at:
Just to confirm the stacking configuration, please see:
https://www.netgear.com/images/pdf/M4300_Series_How_to_stack_NETGEAR.pdf
Best regards,
NeilS
Hi K...
Many thanks for your message, and apologies for the issue experienced.
I assume all stacked switches have been updated to 12.0.11.10?
To assist with the issue, can you navigate to the Maintenance tab and upload the Tech Support (TS file) and please send over?
This will help us understand the issue.
The steps are located at:
Just to confirm the stacking configuration, please see:
https://www.netgear.com/images/pdf/M4300_Series_How_to_stack_NETGEAR.pdf
Best regards,
NeilS
Hi folks
I sent my logs in a number of weeks ago but still haven't heard anything. In the meantime would someone from Netgear be able to confirm whether or not stacks should still be hot pluggable in 12.0.11.10?
To reiterate - we updated and the stack breaks on a hot plug every time in the new firmware, and works every time on 12.0.7.17.
Many thanks,
Kris
- Hi Kris
Sorry about that issue. Something must be wrong here as I can confirm that M4300 absolutely should sustain hot swap, instant fail over (non-stop forwarding) with latest firmware as confirmed by our QA before release. I can confirm that I don't see any issue in my lab.
One possible issue could be the fiber PHYs drivers that changed for better interop, and maybe there's an interop issue in your case. Your logs and tech - support file should clearly tell that to us. You're saying you have sent the files, I need to find your case in our systems. I will do so asap, please send PM to me with your contact details so that I can escalate and drive your case to the most rapid resolution.
Regards,
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