NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
3.2.1.102 Firmware Update Failing Via Insight App
I attempted to update my Orbi Pro 6 environment (1 SXR80 Router + 2 Satellites) from 3.2.0.108 to 3.2.1.102 using the Insight app and it almost immediately failed with error The device configuratio...
I did the update this morning to 3.2.1.102, and I am down with no access to the device because I am remote to the network. If I have someone restart it, then will it fix the issue?
My update immediately failed and don't think it got far as I never lost Internet access nor access to the router. That said, I had to restart the router to make a second attempt at the update with the same result. I've since provided support the log info they requested and waiting for feedback on next steps.
As for next steps, if the device if not accessible remotely for you, restarting locally should in theory help unless the update bricked your device
NETGEAR Academy
Boost your skills with the Netgear Academy - Get trained, certified and stay ahead with the latest Netgear technology!
Join Us!
