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Forum Discussion
3.2.1.102 Firmware Update Failing Via Insight App
I attempted to update my Orbi Pro 6 environment (1 SXR80 Router + 2 Satellites) from 3.2.0.108 to 3.2.1.102 using the Insight app and it almost immediately failed with error The device configuratio...
Bill,
My Insite app and insite web portal on pc updating of firmware both failed because I had a schedule for automatic updates each night - I wanted it “now” because I had issues.
The web portal by entering the IP address of router showed “no updates available.” Why I still have not figured out. But, I set the auto firmware schedule here, so I deselected the schedule here. Then went back to pc Insight portal to update firmware and it worked. If I remember correctly I updated the satellites first, then the router.
Good luck. Insight, both app and pc portal, is a “cute” work in progress but not yet very powerful or helpful.
John
My Insite app and insite web portal on pc updating of firmware both failed because I had a schedule for automatic updates each night - I wanted it “now” because I had issues.
The web portal by entering the IP address of router showed “no updates available.” Why I still have not figured out. But, I set the auto firmware schedule here, so I deselected the schedule here. Then went back to pc Insight portal to update firmware and it worked. If I remember correctly I updated the satellites first, then the router.
Good luck. Insight, both app and pc portal, is a “cute” work in progress but not yet very powerful or helpful.
John
Only way I could update firmware was with browser access and using manual update of the satellites and router. Insight IOS app did not work. First download and unzip files then install. I updated satellites first, the router.
I have a feeling I may end up trying to do the update via the Web GUI but have been holding off since support has been actively working with me the past few weeks and want to see things through with them.
I had the same experience, but my SXR80 & SXS80 were offline in Insight from the prior Firmware. I too had to access via the Web Portal, manually download, extract and install the firmware. Now, also, at 3.2.1.102 I am still not able to access the Orbi Pro via Insight. How do we fix this?
Also, I have been constant internet connectivity issues. Rebooting the Orbi Pro multiple times a day fixes the issue, so I am pointing more towards the Orbi or configuration being the problem than my ISP. I do not have to bounce the router. Wish I could go back about 4 firmwares ago.....I had zero issues.
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