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Forum Discussion
Abnormal delay in pinging the gateway ip through WAN 2.5G port.
Hello When my SXR80 WAN 2.5G port is connected to the ISP's gateway, the computer is connected to the LAN through the cable, and then the latency is very unstable when pinging the ISP's gateway ip o...
If you bought it from Amazon US you have contract with Amazon US.
Assuming the device was properly registered, it's registered with Netgear as a US device, in a US location. Device return goes on your expenses, and exchange shipment can go only to an US address, they won't ship it abroad.
Where you live or where you have exported the device to is your own personal choice.
One additional reason is that you have exported an FCC regulatory device to abroad, FCC regulations (not Netgear!) don't permit to change the radio config to other regulations, so you are operating a device illegal to operate in China mainland.
FMI https://en.wikipedia.org/wiki/List_of_WLAN_channels
I doubt you can order a US device from Amazon China. Sure, Amazon has (or had) a very poor customer information policy and does not correctly inform their customers, they often allow shipping ways beyond of what is allowed. Yes, Amazon e.g. US does typically not care if the customer is ordering for shipping to an address abroad, so Amazon does (or did) often allow to ship FCC regulatory devices to addresses abroad, handing over the full risk and responsibility for the import to the receiver. It does not matter if Amazon does handle the shipping to abroad: You are the buyer, and become the importer for the destination address.
By far not a lawyer on trading and importing, however: In brief, this is what applies for self-importing radio equipment into Switzerland (and more generic into Europe). First hurdle will be the lack of CE mark on the FCC devices 8-)
Hello schumaku
1. How do I find out where my device is registered?
2. According to the official website, my device was purchased on December 1, 2021, so can I apply for an exchange now?
3. I can ship my device from abroad to a designated US address, but I can only ship an exchange device to the US, right?
Whatever is the "official Web site" for you.
What shows https://my.netgear.com/ exactly?
Please challenge Netgear, I have -no- idea what should be specific for the Chinese mainland market when it comes to the product registrations.
By official website I mean “https://my.netgear.com“
The website sees that I registered this product and shows when it was purchased and when it was registered, and that's all.
Now China Netware thinks I didn't buy it from mainland China and there's no invoice, and wants me to contact Amazon, Amazon USA wants me to contact China Amazon because I placed the order using a China Amazon account, and China Amazon wants me to contact China Netware to deal with it.
As I'm no no aspect Netgear, only Netgear (and Amazon) can deal with this. As you have an order number from Amazon US (and an order confirmation) my -guess- is that you have received a US/FCC model. Netgear can certainly check this. As well, if my assumption is correct and you received an FCC version (read a US version) this should be visible based on the available channels for the 5 GHz band (about 96...144) which are prohibited in China mainland, along with the channels 12 and 13 which are typically not available on FCC models.
Convinced Nivedita should be able to check this for you.
Ref. the higher latency to your 192.168.1.1 address (best guess this is the SXR80 LAN IP address): Is there also an SXS80 (Orbi Pro Wi-Fi 6 satellite) in the game and data path? As this might be wireless (if having it deployed as wireless Mesh, so s wireless backhaul, no wired backhaul) higher latency is well possible.
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