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Forum Discussion
Abnormal delay in pinging the gateway ip through WAN 2.5G port.
Hello When my SXR80 WAN 2.5G port is connected to the ISP's gateway, the computer is connected to the LAN through the cable, and then the latency is very unstable when pinging the ISP's gateway ip o...
Hello schumaku
1. How do I find out where my device is registered?
2. According to the official website, my device was purchased on December 1, 2021, so can I apply for an exchange now?
3. I can ship my device from abroad to a designated US address, but I can only ship an exchange device to the US, right?
Whatever is the "official Web site" for you.
What shows https://my.netgear.com/ exactly?
Please challenge Netgear, I have -no- idea what should be specific for the Chinese mainland market when it comes to the product registrations.
By official website I mean “https://my.netgear.com“
The website sees that I registered this product and shows when it was purchased and when it was registered, and that's all.
Now China Netware thinks I didn't buy it from mainland China and there's no invoice, and wants me to contact Amazon, Amazon USA wants me to contact China Amazon because I placed the order using a China Amazon account, and China Amazon wants me to contact China Netware to deal with it.
As I'm no no aspect Netgear, only Netgear (and Amazon) can deal with this. As you have an order number from Amazon US (and an order confirmation) my -guess- is that you have received a US/FCC model. Netgear can certainly check this. As well, if my assumption is correct and you received an FCC version (read a US version) this should be visible based on the available channels for the 5 GHz band (about 96...144) which are prohibited in China mainland, along with the channels 12 and 13 which are typically not available on FCC models.
Convinced Nivedita should be able to check this for you.
Ref. the higher latency to your 192.168.1.1 address (best guess this is the SXR80 LAN IP address): Is there also an SXS80 (Orbi Pro Wi-Fi 6 satellite) in the game and data path? As this might be wireless (if having it deployed as wireless Mesh, so s wireless backhaul, no wired backhaul) higher latency is well possible.
I'm sorry maybe I misdescribed it, 192.168.1.1 is the ISP's gateway address and the SXR80 is working on the 10.0.0.0 network segment.
The problem I'm having is that the WAN port of the SXR80 is connected to the ISP's gateway, and the computer is connected to the SXR80 LAN port, and pinging the ISP's gateway on the computer has a delay of several hundred or several thousand milliseconds.
But when I set the WAN port of the SXR80 to port2(1G), this problem no longer occurs.
Also have submitted case to China Netgear tech support, 48171868, but they tested it and thought it was a WAN port hardware failure.
However, I found that none of the uplinked gateways have STP settings, so I can't rule out an STP issue, but I can't disable it to do the test, and I can't see the ping latency data in wireshark, and it doesn't seem to affect my internet access.
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