Forum Discussion

Aspirant

Feb 09, 2024

After doing the firmware update via the Insight app my Orbi pro stopped working

After doing the firmware update via the Insight app my Orbi pro stopped working. I have factory reset a couple of times but, still getting the same problem. The white light blinks for a while then it...

plemans

Guru - Experienced User

Feb 09, 2024

have you checked to see if the IP address for the router changed? I've see a firmware update cause a reset (or you reset) and it defaults to a different iP address if there's a conflict

Techdeskxy
Aspirant
Feb 09, 2024
After the reset I connected directly to the modem. And the modem is set with DHCP mode so the IP changes for the Orbi. Before I had these issues, I had the Orbi set on a static IP but I have since removed that.
- plemans
  Guru - Experienced User
  Feb 10, 2024
  It's the orbi in ap mode if the gateway is handling dhcp
  - schumaku
    Guru - Experienced User
    Feb 10, 2024
    Correct. The issue is much deeper and somewhere in the way Insight is implemented on these Orbi Pro - all 80, 50, and 30 models are affected - once updated, and with Insight enabled.
Techdeskxy
Aspirant
Feb 14, 2024
I have not been able to reach the orbilogin.com or reach 192.168.1.1. In the modem it is showing another IP address but, I also have factory reset the Orbi. At the moment I am at a loss.