Cannot change any parameters via insight.netgear.com

Question

Whenever I try to set any parameters, e.g. enable Guest wifi via insight.netgiear.com, I get the following error by email:

And no changes take place. Tried both the App and the website.

When making changes via orbilogin.net I am able to enable guest WiFi network, but I am afraid that after a while, when insight.netgear.com will synchronise with my router that change will be overwritten and Guest network will be disabled again.

Any ideas what is causing this and what options do I have to resolve it?

BruceGuo · Answer

hajar1&nbsp; we are confirming this problem. we will get back to you.

schumaku · Answer

hajar1&nbsp;wrote:
Whenever I try to set any parameters, e.g. enable Guest wifi via insight.netgiear.com, I get the following error by email.&nbsp;

We need Netgear assistance on this issue, nothing the community can do for you here. No idea how the Orbi Pro 6 devices are logging and what information is made visible&nbsp;there.&nbsp;BruceGuo&nbsp;hnagaraju&nbsp;&nbsp;
&nbsp;
hajar1&nbsp;wrote:
Whenever I try to set any parameters, e.g. enable Guest wifi via insight.netgiear.com, I get the following error by email:&nbsp;

These kind of concurrent config changes should (must) be prohibited: In Insight mode, in most areas, only Insight management must be possible. Any attempt to even access such functions should be suppressed. Reads like a bug to me. More attention by Netgear is urgently required please. Compare to the Insight Managed Access Point here for example:
&nbsp;

&nbsp;
While I have a good selection of Insight Managed WAC, WAX, and switches at hand, I'm still digging in the dark when it comes to Orbi Pro 6 systems....

schumaku · Answer

BruceGuo&nbsp;wrote:
hajar1&nbsp; we are confirming this problem. we will get back to you.

Which ones of the at least two issues please - the failure of applying a guest network config, or lack of control segregation, allowing to use the local device Web UI unrestricted?

hajar1 · Answer

Thank you everyone. Really appreciate you looking into it. My biggest problem that my router is insight controlled, but I cannot make any configuration changes, always resulting in the type of error I pasted a screenshot of earlier. So its like my configuration is set in stone with settings when it last worked and since then no more changes are possible. Really dreadful setup…

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Cannot change any parameters via insight.netgear.com

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