Can't update SXR80 / SXS80 firmware

I had the same problem. I solved it by doing it manually which was a little confusing. First you want to update the satellites and they are listed below the router. I only have one satellite, below is my screenshot. In the satellites portion of the list at the bottom select the satellite to be updated and then click the update button. When that was done I came back to this screen and did the Orbi router update which is to "Browse" for the update file and then click the "Upload" button.

It's two steps and you do the last one first. I suppose if you have multiple satelllites they would all appear and you might be able to do them all at once. The docs stress do the satellites first and they are at the bottom section. Not intuitive to go there first.

Duane Mitchell