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Solved
Can't update SXR80 / SXS80 firmware
Just received, and am setting up my new Orbi Pro system which came with firmware version V3.2.1.102 installed. I'd like to update to the latest V3.3.0.122 firmware via the web interface but have bee...
I had the same problem. I solved it by doing it manually which was a little confusing. First you want to update the satellites and they are listed below the router. I only have one satellite, below is my screenshot. In the satellites portion of the list at the bottom select the satellite to be updated and then click the update button. When that was done I came back to this screen and did the Orbi router update which is to "Browse" for the update file and then click the "Upload" button.
It's two steps and you do the last one first. I suppose if you have multiple satelllites they would all appear and you might be able to do them all at once. The docs stress do the satellites first and they are at the bottom section. Not intuitive to go there first.
Duane Mitchell
I was finally able to complete the update yesterday and agree the process is way more confusing than it need be. I also had other issues, like Safari not willing to accept the certificate for the Netgear download site, just a loop where it kept warning about it despite my attempts to accept it. Firefox worked. For this.
As Duane mentioned, the satellite needs to be updated first - if this is documented somewhere I didn't see it. Early on I had tried updating the satellite first but although it was reported as successful, the same old satellite firmware was reported afterward. I don't know if this was the cause but for that first unsuccessful attempt, but I was connected directly to the router. This time, which did work, I was connected directly to the satellite. The interesting thing was that although I was connected to the satellite, the page looked the same as when I was logged in through the router.
Once the satellite was updated, I was able to update the router with no further problems.
Perhaps these comments will help someone else.
-Ray
Safari is where I struggled as well. Firefox worked, and that is how I access Orbi settings on macOS. Funnily, Safari works on iOS.
Its a bit poor that I bought a very expensive router and 2 satellites yesterday and have to waste time to find it's got duff firmware in it that you've know about since the start of the year...
Hi
We had a bug on firmware upgrade when SXK80 firmware version is less than 3.2.5.x.
You need to manually upgrade the firmware to resolve the auto-upgrade issue.
Bruce
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