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Forum Discussion
natallica
Jul 19, 2019Initiate
Considering returning Orbi Pro SRK60
Hi everyone - I'm hoping someone can help me. I bought a 3 pack Orbi Pro a little over 2 weeks ago and am seriously considering returning it and wanted to ask for advice on last ditch things ...
- Aug 07, 2019
Thanks for your answer Josh. Sorry I was upset, but I've been really upset many times since I installed the Orbi system. Anyway, I checked back in this communtiy for answers and found another critical guys post about netgear and you guys trying to support us. Of course it's better for all of us if we can solve the problems instead of just hating.
I will contact you with the serial nr. I already have put in the number in my account and tonight I clicked on "activate" so I think you can see my number, but I will message you anyway.
I'm not really sure it's just the satellite causing my problems with the wifi disconnecting, but something between the router and the satellite is wrong. Or just the wifi in general from the router (and then satellite of course). We have connected apple-tv, a desktop computer, arlo pro and some other stuff by cables from the router and this stuff works (in general). So we get internet from the router but the wifi is disconnecting. I don't know how the router and the satellite is synchronized but when they disconnect I also loose the connection to the stuff connected with cables from the satellite.
The thing I would like to know is, where should I start and which steps should I follow? I have read the manual, and have tried to do like it says. I don't want to read the manual anymore, it did'nt work for my system. If someone can write down the steps I should try or send me a link with basic instructions I will give it a try again. Thanks for your time.
DaneA
Jul 21, 2019NETGEAR Employee Retired
Welcome to the community! :)
Are the Orbi Pro satellites connected via Ethernet Backhaul or wirelessly synced to the Orbi Pro router?
Just to double check, what specific firmware version is exactly installed on your Orbi Pro System? The latest firmware version is v2.3.5.108 that was just released a few day ago and you can download it here.
Have you tried to perform a factory reset on all of your Orbi Pro devices? If not, I suggest you to perform a factory reset on all of your Orbi Pro devices then reconfigure it from scratch and observe if the same problem occurs.
Regards,
DaneA
NETGEAR Community Team
natallica
Jul 21, 2019Initiate
Hi -
No Ethernet backhaul, but I am using the Ethernet ports on each unit to connect some computers to the network that way.
I am running v108 of the firmware.
I did open a ticket with Netgear and spoke to someone on the phone who told me to change my 2.4GHz channel to 1 and 5GHz channel to 44, but that hasn't resolved the "wrong password" issue and having devices disconnecting from the network throughout the day.
I have reset everything and it also didn't help.
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