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Considering returning Orbi Pro SRK60
Hi everyone - I'm hoping someone can help me. I bought a 3 pack Orbi Pro a little over 2 weeks ago and am seriously considering returning it and wanted to ask for advice on last ditch things ...
Thanks for your answer Josh. Sorry I was upset, but I've been really upset many times since I installed the Orbi system. Anyway, I checked back in this communtiy for answers and found another critical guys post about netgear and you guys trying to support us. Of course it's better for all of us if we can solve the problems instead of just hating.
I will contact you with the serial nr. I already have put in the number in my account and tonight I clicked on "activate" so I think you can see my number, but I will message you anyway.
I'm not really sure it's just the satellite causing my problems with the wifi disconnecting, but something between the router and the satellite is wrong. Or just the wifi in general from the router (and then satellite of course). We have connected apple-tv, a desktop computer, arlo pro and some other stuff by cables from the router and this stuff works (in general). So we get internet from the router but the wifi is disconnecting. I don't know how the router and the satellite is synchronized but when they disconnect I also loose the connection to the stuff connected with cables from the satellite.
The thing I would like to know is, where should I start and which steps should I follow? I have read the manual, and have tried to do like it says. I don't want to read the manual anymore, it did'nt work for my system. If someone can write down the steps I should try or send me a link with basic instructions I will give it a try again. Thanks for your time.
In regards to the satellite disconnecting. How often until the satellite disconnects? It may be an issue with the satellite and I would recommend having a case opened with support on this issue so we can further troubleshoot the device disconnecting. Please send me a private message with the Orbi Pro router's serial and I can have a case opened with support to determine the cause of the issue.
Thanks for your answer Josh. Sorry I was upset, but I've been really upset many times since I installed the Orbi system. Anyway, I checked back in this communtiy for answers and found another critical guys post about netgear and you guys trying to support us. Of course it's better for all of us if we can solve the problems instead of just hating.
I will contact you with the serial nr. I already have put in the number in my account and tonight I clicked on "activate" so I think you can see my number, but I will message you anyway.
I'm not really sure it's just the satellite causing my problems with the wifi disconnecting, but something between the router and the satellite is wrong. Or just the wifi in general from the router (and then satellite of course). We have connected apple-tv, a desktop computer, arlo pro and some other stuff by cables from the router and this stuff works (in general). So we get internet from the router but the wifi is disconnecting. I don't know how the router and the satellite is synchronized but when they disconnect I also loose the connection to the stuff connected with cables from the satellite.
The thing I would like to know is, where should I start and which steps should I follow? I have read the manual, and have tried to do like it says. I don't want to read the manual anymore, it did'nt work for my system. If someone can write down the steps I should try or send me a link with basic instructions I will give it a try again. Thanks for your time.
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